Terms of Service are subject to change without notice.       

 

AGE REQUIREMENT: You must be at least 18 years of age to use this website. When placing an order with Agape Armory, you represent and warrant that you are at least 18 years of age.  

 

COMPLIANCE WITH LAWS PROHIBITING ANY OF OUR PRODUCTS: The purchaser's sole responsibility is to comply with all local, state, and federal laws or statutes about the possession and/or use of any of the products we sell. You agree that Agape Armory is not liable for misuse, injury, loss, or damage from products purchased. You agree the purchaser/user assumes sole liability. You agree that the buyer must use the products safely and lawfully.   

 

PRICE CHANGES: We reserve the right to change the price of any product we sell at any time.      

 

RETURN POLICY: All returns require proof of purchase. Please include proof of purchase with your return if you send it back or if your return cannot be processed.      

 

DEFECTIVE PRODUCT: Products found to be defective can be returned for a replacement or credit toward purchasing another product during the warranty period of that specific product. The warranty period starts on the invoice date and ends after the following period.     

 

• All products sold by Agape Armory: 90 days 

• All Streetwise Security Brand: One year     

• All Streetwise Security Stun Guns: Lifetime     

• All Police Force Stun Guns: Lifetime     

 

ALL DEFECTIVE RETURNS: A return merchandise authorization number (RMA#) is required. Contact our office for an RMA#; this number must be outside the box. Any returns sent to our warehouse without an RMA# cannot be processed. The customer will pay to ship the defective product back to the warehouse. For your protection, we recommend shipping them with tracking information and insurance. If it is sent by postal service, use delivery confirmation to ensure the package is delivered. If going by UPS, you can use regular ground service. Insurance is not needed unless the shipment exceeds $100 in value. Agape Armory will pay the cost to ship the replacement product back.      

 

PLEASE TEST THE PRODUCT BEFORE RETURNING TO US: Many items shipped back to us as defective work fine; some after doing something as simple as installing new batteries. If an item is returned to us and found to be working fine, the customer must pay return shipping charges. Also, the item must not show signs of abuse or misuse, and all parts, instructions, and accessories must be included to receive full credit.      

 

EXCHANGE POLICY: We will accept certain (not all) products back for exchange (credit toward purchasing another product) within 30 days after the invoice date with a 20% exchange fee. This does not apply to all of our products. Certain items cannot be exchanged. For example, if an item has been discontinued, you cannot return it. Contact our office before shipping the product back to receive an RMA number and ensure the product is eligible for a credit. Each product returned for exchange must be in its original condition and ready to return to the shelf, or a higher fee may be applied. This includes the item and its packaging. For example, ensure no price stickers (or residue from where they have been removed) or tags on the unit or packaging. All exchanges require a return merchandise authorization number (contact us for an RMA#). The customer will pay to ship the product back to us. We recommend shipping them with tracking information and insurance for your protection, safety, and security. If it is sent by postal service, use delivery confirmation to ensure the package is delivered. If going by UPS, use regular ground service. Insurance is not needed unless the shipment exceeds $100 in value. The customer will also pay to ship the new product(s).      

 

ADDRESS CORRECTION POLICY: We must receive a complete and accurate address for all orders to ensure timely delivery. UPS and FedEx charge a fee for any address correction. If we receive an incorrect address from a customer and charge a correction fee, we will pass this fee on to the customer. It is vital to have a complete street address (with any apartment or suite number), city, state, and zip code. All names must be spelled correctly and legible for safety and security issues.      

 

BACK ORDERS: We make every effort to have all products in stock at all times, but this is not always possible. When a product we carry is out of stock, we list it as "Out of Stock" as soon as possible. We also list the date the item is expected to be in stock. If a product you order is "Sold Out" just minutes before you place your order, we will backorder the item. Agape Armory would pay for shipping charges.      

 

ORDER CANCELLATION/ ORDER CHANGE POLICY: If you want to cancel or change an already placed order, you can contact our office. We will try to stop the order (or make the requested changes). However, if we cannot stop the order (or make the requested changes), you are still responsible for the order.      

 

SHIPPING POLICY: We strive to get every order out immediately. However, because we cannot predict the number of orders we will receive on a given day, we cannot guarantee that an order will ship on the day it is received. Orders will ship within one to two business days of our receiving them. Business days are Monday through Friday, excluding national holidays and any day our office is closed. So, for example, if payment for your order is received on a Saturday, it might ship on the following Monday, but it could ship on Tuesday.      

 

DAMAGED/ MISSING ITEMS/ WRONG ITEMS SENT CLAIMS: Any time an order is received that has been damaged, or items are missing from the order, or the wrong items have been sent, it must be reported to us within three business days after receipt of the order. Any claim after three days will be void.    

 

WHEN PLACING AN ORDER WITH AGAPE ARMORY: you confirm that you are at least 18 years of age and have reviewed the laws in your local and state area to ensure that the products you purchase are not restricted or illegal. Agape Armory is not responsible for any misuse, injury, loss, or damage from purchased products. The purchaser/user assumes sole liability and is responsible for using the products safely and lawfully. By placing an order, you agree to our Terms of Service.